FAQ
Ordering and Shipping
Q: How long does it take to receive my order?
A: Each canvas is made to order and we dour best to ship promptly. Please allow 7~10 business days for in-stock items and up to 10 weeks for preordered items, plus shipping time. You’ll receive a tracking number once your order ships.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping rates and delivery times vary based on location. Any customs fees are the responsibility of the buyer.
Q: What is your return policy?
A: Because our canvases are made to order, all sales are final. However, if there’s a problem with your order, please contact us, and we’ll do our best to make it right.
Q: Can I cancel or change my order after placing it?
A: We start processing orders quickly, but if you need to make a change, reach out within 24 hours, and we’ll do our best to accommodate.
Needlepoint Basics
Q: Do your canvases come stitched or unstitched?
A: All canvases are sold unstitched, ready for you to add your own threads and personal touch!
Q: What type of canvas do you use?
A: We use high-quality Zweigart mono canvas in 13 or 18 mesh, depending on the design.
Q: Do you include threads with your canvases?
A: Our canvases are sold separately from threads, so you can choose your favorite fibers. We’re happy to provide recommendations!
Q: What mesh size should I choose?
A: A 13-mesh canvas is great for beginners or those who prefer thicker threads. An 18-mesh canvas offers more detail and is ideal for finer fibers.
Customization & Design
Q: Do you take custom design requests?
A: Yes! We love creating personalized designs. Contact us with your idea, and we’ll discuss pricing and turnaround time.
Q: Can you change the colors in an existing design?
A: In most cases, yes! Let us know what you have in mind, and we’ll see if we can adjust the design to fit your vision.
Getting Started with Needlepoint
Q: I’m new to needlepoint—what supplies do I need?
A: At minimum, you’ll need a canvas, tapestry needle, scissors and threads (also called fibers). We sell many of the essential accessories needed to get started, as well as pre-made kits for an easy jumpstart.
Q: What stitch should I use?
A: The continental stitch and basketweave stitch are great for full coverage. For decorative effects, you can explore specialty stitches!
Q: How do I finish my project?
A: You can turn your completed canvas into a pillow, ornament, framed piece, or even a clutch! A local finisher or framer can help, or you can DIY with tutorials. Feel free to contact us for finisher recommendations and finishing ideas